Learning Services Content Creation Specialist
|Title:||Learning Services Content Creation Specialist|
|Work Location:||New Berlin, WI|
|Department:||Prof Services - Field|
With an emphasis on the success of the customer and a positive customer experience, responsible for the development of Learning Services’ Course Content Material for both Signature and Evolution product lines.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.
Content Creation Specialist:
Contribute in the achievement of the Professional Services Department’s goals.
Ensure a “Wow” experience and demonstrate the corporate values in all interactions.
Establish and follow through with personal development goals to support the success of the company and personal growth.
Complete timely entry of time and expenses in project accounting system.
Seek to improve operational efficiency in the position as opportunities present.
Achieve component goals as noted on the yearly Professional Services Incentive Plan (PSIP) form.
Collaborate with team members to problem solve, share knowledge, facilitate effective team interactions, and encourage enthusiasm and innovation.
Maintain existing courses, make sure that each of them are revised and improved, based on the recommendation of the instructors, consultants, students, and management.
Update and modify course contents to reflect any development and changes in the procedures or technology discussed in the course.
As directed, gather information from internal resources to create new course modules to be incorporated into existing courses. Create new course content as needed.
Obtain the general curriculum and training objectives to generate mastery tests.
Stay current with media, audiovisual, and training aide trends to offer suggestions on improved methods.
Provide technical assistance and support to instructors and students when necessary. Ensure instructors have a clear understanding of the course materials prior to use.
Coordinate with Product Marketing and Professional Services Management for planning and designing the contents of training courses and activities.
Update current training trends and technologies and apply them as needed.
Create online courses, using multimedia authoring tools.
Work independently with minimal supervision.
This job has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associates degree in business, marketing, sales, computer science; or related experience with references.
Minimum of 2 years of experience as a Content Creation Specialist or Technical Writer
Knowledge of computers and software applications such as word processor, database management, and presentation software.
Prior GP or WennSoft experience.
TOOLS AND TECHNOLOGY
PC's and various software language used as required.
Microsoft Office Products (Word, Excel, Outlook)
Prior experience using multimedia authoring tools such as DemoMate or Camtasia.
Ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present technical information to a variety of potentially non-technical stakeholders. Must be able to respond to questions from groups of managers, clients, and team members. Able to communicate ideas and concepts clearly and accurately.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Highly analytical and possess creative and intuitive problem-solving ability.
OTHER KNOWLEDGE, SKILLS, OR ABILITIES
Other skills needed to perform this job include: active learning, active listening; critical thinking; complex problem solving; time management; customer service skills; social skills; administrative and clerical procedures; systems analysis; systems evaluation; project management; organizational and prioritization; and independent judgment and decision making skills. Excellent writing and editing skills, be highly attentive to details.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid driver’s license with acceptable driving record.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or touch; and talk or hear. Specific vision abilities required by this job include close vision.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
This opening is closed and is no longer accepting applications